Category Archives: General Questions

Answers to General Questions

I’m not seeing the changes that were supposedly made to my website

The Internet can be complex. Usually if your changes are not being seen it is due to one of the following reasons:

Your browser is cached – To try and fix it, go to your website in a browser then hold the shift key on your keyboard while clicking the “refresh” button in your web browser (usually the circular arrow). This is called a “hard refresh” where it will go back out to the server and download the latest version of your website again.

The web server is cached – For this you can power on and off your modem. You might need to leave it off for several minutes.

Launch Process for Your New Website

We have built your website, you have reviewed the website, and we have made final changes to your website. Now what? Now we go live with your website! Wondering how that happens, well here is the process that happens behind the scenes that we use to make your website live:

1) We do a final check on the website – test the forms, check formatting, etc.

2) We use your old domain registrar login information (wherever you previously registered your domain names)

3) On launch night we login to wherever you registered your old domain and change a setting for whichever domains you want to point to the new website.

4) Within 48 hours the settings have updated across the internet and the site is live.

5) We do another check to make sure there are no broken links, forms are working, no broken images, etc. that may have occurred during the transition.

During this process you may receive a couple test emails from us submitting forms on your website. Please forward these emails to us as soon as your receive them so we can confirm your forms are working.

Now your new website is live!

Remember, if you have any further changes we can make them after we get you live…depending on your plan you have a certain amount of changes per month included on your maintenance plan going forward that we can make for you (of course you can always make changes on your own anytime as well).

How do I add my Employees or Staff to my SiteTap Website?

Every SiteTap website comes with a free add-on called “Staff” located in the side menu in your website backend. Below are some examples of what this looks like along with how to add Staff to your website.

How to add Staff?

Step 1) In your backend, click “Staff” in the left menu.

Step 2) Click “Departments” and add each location or department in your organization

Step 3) Click “Add New”

Step 4) Give each staff member a Title, Bio, and which ever “Staff member details” that you want on the right side of the screen below.

Step 5) Click “Publish” or “Update”

What Size Should the Staff Images Be?

The ideal size, as shown in the plugin screenshots, is 250×200. However a variety of image sizes will work. To preserve the formatting, make sure all your images are uniform in size, particularly if you are using the Staffer grid layout.

Example Results:

How Do I Use Staffer’s Shortcodes?

There are two ways to use shortcodes: 1) standard method. 2) manual method.

In the default method, you can use shortcodes while keeping Staffer’s archive pages enabled. If you want to use shortcodes exclusively, check the “Manual Method” option in the Staffer Options panel to disable the main “Staff” page.

Follow this format for shortcodes:

[staffer]

The above example would output all of the staff listings in default order.

To fine-tune, you can use parameters:

[staffer number="5" department="slug"]

In the above example, “number” refers to the number of entries to retrieve, and “department” refers to the department name slug. For instance, if you only wanted to show a list of members in department term with the “management” slug, you would pass “management” as a parameter.

Other parameters include “order” and “orderby” — and all parameters are optional.

Using the extra parameters, you could reorder the entries using WP_Query’s order and orderby parameters.

For example, if you wanted to display 50 staff members, ordered by name alphabetically, you would do the following:

[staffer number="50" order="ASC" orderby="name"]

For full documentation…

What counts as non-development/included change in my monthly hosting plan?

Common non-development changes that are included in your monthly subscription are:

– Replace or edit content on a page
– Adding/removing a new page and adding/removing a link in the menu
– Adding/removing an image
– Posting an already written article to your blog
– Adding/removing personnel from a page on your website
– Uploading a new logo that you provide
– Adding/removing link in menu or footer
– Adding/removing a link from a page

Not included on-going changes:
– Writing blog content for you
– Writing page content for you
– Graphic design work of any kind (logo redesign)
– Changing or redesigning your website template/theme
– Homepage redesigns (moving blocks or content position)

What can I customize in SiteTap?

Common customization you can opt-for:

– Logo

– Colors

– Images your provide

– Motto or tagline about your brand

– Light customization to the homepage (remove a content block for example)

– Light site-wide customization (Remove sidebar, reorder sidebar content, custom links or info in sidebar, custom footer content, etc)

– Menu customization (order, titles, and number of items in menu)

– Pages and content on each page.

– Map to your location

– Contact form

– Employee profiles

– Blog (per plan)

– Order Title form (per plan)

– Calculators (net sheet and title premium – per plan)

– Email Marketing opt-in (per plan)

– Branded Videos (per plan)

I can’t Login to My Calculator/App

If you cannot login to the calculator you’ll likely need to reset your password. To do this please follow these steps:

1. Visit the login page of the calculator (Where it prompts for email and password)
2. Next click on the link “Forgot my password”
3. Enter your email address that you signed up/signed in with
4. Click “Reset Password” button
5. You’ll receive a link in your email to reset your password. Click it or copy and paste it into your web browser.
6. On the next screen you will be able to enter in a new password and save it.
7. Then attempt to login again

How to use QR code reader

To begin you must have a smartphone with a camera and a QR code reader/scanner application:

Many smartphones come equipped with a QR code reader/scanner already installed
If not, simply visit your phones app store (iTunes, Android Market, etc.) and download a QR code reader/scanner like RedLaser

Directions:

Find QR code you want to read
Get out your phone and open QR code reader app
Center QR code in your screen
Hold as steady as possible
When it is done scanning the information it contains will displayed on your phone (website, contact info, etc.)
Close out app and content your were viewing when done (go back to home screen)

Add an email signature in Gmail

A signature is a bit of text (such as your contact information or a favorite quote) that’s automatically inserted at the bottom of every message you send. Here’s a sample signature:

Desktop

Signatures are separated from the rest of your message by two dashes. To see a signature in Gmail, click the Show trimmed content button at the bottom of the message.

Create signatures

Open Gmail.
Click the gear in the top right.
Select Settings.
Scroll down to the “Signature” section and enter your new signature text in the box. You can format your text using the buttons directly above the text box.
Click Save Changes at the bottom of the page.

Android

This information is for the Gmail app for Android 2.2-2.3.

You can append one or a few lines of plain text to every message you send from your phone, such as your name, contact information, or even “Sent from my phone.”

This signature is independent of any signature you append to messages you send from Gmail on the web.

Open your Inbox or another labeled list of conversations.
Touch Menu > More > Settings > Signature.
Enter a signature.
Touch OK.

Add an email signature in Outlook

You can create personalized signatures for your email messages that include text, images, your electronic business card, a logo, or even an image of your handwritten signature.

NOTE: This article is for Microsoft Outlook 2010. This information is also available for Microsoft Office Outlook 2003 and Microsoft Office Outlook 2007.

Your signature can automatically be added to outgoing messages, or you can manually add the signature to only the messages that you choose.

Create a signature

Open a new message. On the Message tab, in the Include group, click Signature, and then click Signatures.
On the E-mail Signature tab, click New.
Type a name for the signature, and then click OK.
In the Edit signature box, type the text that you want to include in the signature.
To format the text, select the text, and then use the style and formatting buttons to select the options that you want.
To add elements besides text, click where you want the element to appear, and then do any of the following:

Options	How to
To add an electronic business card	Click Business Card, and then click a contact in the Filed As list. Then click OK
To add a hyperlink	Click Insert Hyperlink, type in the information or browse to a hyperlink, click to select it, and then click OK
To add a picture	Click Picture, browse to a picture, click to select it, and then click OK. Common image file formats for pictures include .bmp, .gif, .jpg, and .png.

To finish creating the signature, click OK.
NOTE The signature that you just created or modified won’t appear in the open message; it must be inserted into the message.

Add a signature to messages

Signatures can be added automatically to all outgoing messages, or you can choose which messages include a signature.

NOTE Each message can contain only one signature.

Insert a signature automatically

On the Message tab, in the Include group, click Signature, and then click Signatures.
Under Choose default signature, in the E-mail account list, click an email account with which you want to associate the signature.
In the New messages list, select the signature that you want to include.
If you want a signature to be included when you reply to or forward messages, in the Replies/forwards list, select the signature. Otherwise, click (none).

Insert a signature manually

In a new message, on the Message tab, in the Include group, click Signature, and then click the signature that you want.

TIP To remove a signature from an open message, select the signature in the message body, and then press DELETE.

I’m still seeing my old website

1) The old website is likely cached in your web browser and is common with any DNS changes.Visit your website then hold “ctrl” on your keyboard and hit F5.

That will do a hard refresh, go out the the internet to download the latest files and you should be good-to-go.

Alternatively:

2) Firewall or Anti-Virus software – If you are getting an error or something that says it is unable to connect, a firewall might be blocking it. To test, you can try to access your site out of the office or on your phone (if you are not connected to wifi) to eliminate this as the culprit.

3) DNS – When domain settings are changed it (such as launching a website, changing email providers, etc) can take up to 48 hours to propagate those settings across the internet so that everyone can find them. The solution for it is to wait a day or two.

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