Category Archives: Website

SiteTap Website Support

I’m not seeing the changes that were supposedly made to my website

The Internet can be complex. Usually if your changes are not being seen it is due to one of the following reasons:
Your browser is cached – To try and fix it, go to your website in a browser then hold the shift key on your keyboard while clicking the “refresh” button in your web browser (usually the circular arrow).  This is called a “hard refresh” where it will go back out to the server and download the latest version of your website again.
The web server is cached – For this you can power on and off your modem. You might need to leave it off for several minutes.

How do I add my Employees or Staff to my SiteTap Website?

Every SiteTap website comes with a free add-on called “Staff” located in the side menu in your website backend.  Below are some examples of what this looks like along with how to add Staff to your website.

How to add Staff?

Step 1) In your backend, click “Staff” in the left menu.

Step 2) Click “Departments” and add each location or department in your organization

Step 3) Click “Add New”

Step 4) Give each staff member a Title, Bio, and which ever “Staff member details” that you want on the right side of the screen below.

Staff 2

Step 5) Click “Publish” or “Update”

What Size Should the Staff Images Be?

The ideal size, as shown in the plugin screenshots, is 250×200. However a variety of image sizes will work. To preserve the formatting, make sure all your images are uniform in size, particularly if you are using the Staffer grid layout.

Example Results:

screenshot-2 screenshot-3

How Do I Use Staffer’s Shortcodes?

There are two ways to use shortcodes: 1) standard method. 2) manual method.

In the default method, you can use shortcodes while keeping Staffer’s archive pages enabled. If you want to use shortcodes exclusively, check the “Manual Method” option in the Staffer Options panel to disable the main “Staff” page.

Follow this format for shortcodes:


The above example would output all of the staff listings in default order.

To fine-tune, you can use parameters:

[staffer number="5" department="slug"]

In the above example, “number” refers to the number of entries to retrieve, and “department” refers to the department name slug. For instance, if you only wanted to show a list of members in department term with the “management” slug, you would pass “management” as a parameter.

Other parameters include “order” and “orderby” — and all parameters are optional.

Using the extra parameters, you could reorder the entries using WP_Query’s order and orderby parameters.

For example, if you wanted to display 50 staff members, ordered by name alphabetically, you would do the following:

[staffer number="50" order="ASC" orderby="name"]


For full documentation…

I can’t Login to My Website/I Forgot My Password

If you have forgot or lost your password, don’t worry you can still get access to your website.

  1. Go to your website admin sign-in page, usually http://[]/wp-admin/
  2. Click “Forgot My Password” and follow the prompts
  3. If you still cannot login to your website, contact us at

I’m still seeing my old website

1) The old website is likely cached in your web browser and is common with any DNS changes.Visit your website then hold “ctrl” on your keyboard and hit F5.

That will do a hard refresh, go out the the internet to download the latest files and you should be good-to-go.


2) Firewall or Anti-Virus software – If you are getting an error or something that says it is unable to connect, a firewall might be blocking it.  To test, you can try to access your site out of the office or on your phone (if you are not connected to wifi) to eliminate this as the culprit.
3) DNS – When domain settings are changed it (such as launching a website, changing email providers, etc) can take up to 48 hours to propagate those settings across the internet so that everyone can find them.  The solution for it is to wait a day or two.